All warranty periods indicated are from Storeone.ae, unless otherwise noted, and are limited by the manufacturer’s warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by Storeone.ae. Please refer to the manufacturer’s website or product manuals/packaging for more information.

Generally, the manufacturer’s limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc. In no way does Storeone.ae warrant any product for fitness of use or for representations made by the manufacturer.

To receive warranty service on your product, you must contact Storeone.ae by phone or email to address the problem. Our technical support team will be registering your complain and providing you a Tracking number which will be used for further services.

After receiving Tracking number, you will be required to ship the defective item back to Storeone.ae with the tracking number marked or labeled on the package. Also include a copy of your invoice and any email correspondence you have had with our support staff. Storeone.ae recommends that appropriate measures are taken to safeguard the product from damage during shipping, as Storeone.ae does not warrant a physically damaged product. Storeone.ae does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information and receipt for reimbursement, if applicable.

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.

The following conditions are not acceptable for return, warranty and replacement.

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.

The following conditions are not acceptable for return, warranty and replacement.